![]() ![]() You can customize and edit a variety of designer-made templates. Present this chart to your team, and brainstorm to fill out the last section of the tool: Ideas to Improve. Create your own customer journey maps for free with EdrawMax customer journey mapping tool. This will help you easily identify which areas of your customer's journey you need to improve. After you've identified where your customer is at through each stage of the buying process you will be left with a graph showing the Overall Customer Experience. Using a visually appealing chart identify the following information for each phase of the buying process: Customer Goals, Touch Points & Emotional Response, and Customer Thoughts. ![]() Our SolutionĪ chart tool that allows you to identify the different stages of your customer's journey across 5 phases: Discovery/Research, Evaluation/Comparison, Decision/Purchase, Implementation, and Support/Renew. ![]() You need to analyze and describe the touchpoints associated with your customer's journey by characterizing their interaction with your products and services in a visual manner. Free Resource Outline your company's customer journey and experience with these 7 free customer journey map templates. ![]()
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